My IPad is disabled. When trying too download an update I didn't know my passcode and used an incorrect one more than 6 times.

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

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Hi,

Thank you for choosing ExpertHelp LLC. Can we have a remote session on your computer so we can fix your iPad? And I just want to know if you have iTunes on your computer. I'll be waiting for your response.

Regards,

Ramy De Jesus

Hi,

Thank you for your response. Let's download team viewer on your computer. Please follow the steps below.

1. Please click this link http://connect.teamviewer.com/v9.
2. Download and install the teamviewer program. Once the teamviewer is installed to your computer, you will see a blue box that contains Your ID and password.
3. Provide me the ID and the password on this page window that you will see on the teamviewer box which consists of numbers or letters so that I can connect to your computer.

I'll be waiting for your response. Make sure to mark your message private.

Regards,

Ramy De Jesus

Expert notes:

• Call customer.
• Assist customer on how to restore the ipad.
• Change the password since the customer cant remember the password.
• Rest it and it was successful.
• Cannot enter the pad it is not accepting the apple id.
• Advise customer to call apple.
• Provide the number and what to say to apple.
• Customer agree.
• Call ended.