my black berry storm 2 9520 showing device error 365 reset , i tried to upload software but that is not working it still shows error

Hello,

Thank you for contacting us. This error is most likely related to JVM (Java Virtual Machine). Before you start resolving the issue, I kindly recommend you to backup all data so you won't loose any of your information.

Backup:

1. Connect your Blackberry to your PC via USB cable
2. Open RIM’s Desktop Manager. If you do not have it you can install it from your Blackberry CD or download it from Blackberry.com
3. Open Backup and Restore
4. Click on Backup to do a full backup. If you want to perform a selective backup hit Advanced and select which files you would like to save. All files saved have .ipd extension.

You need to download the handheld software from your provider's website and run it on your computer. Then, double click on the Application Loader (App Loader) icon and it will install the new clean version of the software (it may take up to 30 minutes).

Now you are ready to restore your data to your device following these steps:

1. Connect your Blackberry to your PC via USB cable
2. Open RIM’s Desktop Manager
3. Open Backup and Restore
4. Go to Restore and select the file you would like to restore.

This should fix your problem. Please let me know if it did or if you have any other questions.

Best regards,
Mario Vilaj