I can't view my shows from my video library on the TV.

Hello and welcome to ExpertHelp LLC. My name is Bill and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Alternately, you may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.

Darlene,

Are you having a problem playing videos on the Amazon Fire Stick? HDMI TV plugs such as these do require a power adapter. Is there a power adapter plugged in? Do you get any type of error message when you are trying to play your videos?
take care,
Bill

Darlene,

Can you give me the steps you are taking to watch videos? Do you get any type of error or do the videos just not play?
take care,
Bill

Darlene,
What is your phone number. I can call you and we can see what is going on.
take care,
Bill

Darlene,

Sure, no problem.
take care,
Bill

Phone Support:
* Tried to contact customer.
* No phone number listed to reach out to customer.
* Can not leave message.

Darlene,

Are you still experiencing problems? Please give me your phone number and I will give you a call.
take care,
Bill

Darlene,

Thanks for your message. If you have any other problems. Please let me know.
take care,
Bill

Expert Notes:
* Contacted customer.
* Customer states the problem has been fixed.
Problem Solved.
Case closed.