was watching a movie and suddenly it went into freeze mode now cannot shut down nor can I get it to unfreeze help

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Answer

Customer

was watching a movie and suddenly it went into freeze mode now cannot shut down nor can I get
it to unfreeze help

Last updated
Bill
Netflix Tech

Hello and welcome to ExpertHelp LLC. My name is Bill and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Alternately, you may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.

Posted
Bill
Netflix Tech

Jo Anne,

How are you watching Netflix? Via a device like a Smart TV or on your computer? iPad/Tablet?
take care,
Bill

Posted
Erica
Customer Support

Ticket #31427
"Have not heard from you people since paying fee of 47 dollars regarding my problem with netflix are you working on my being stuck in a frozen state that can't be shut down nor the ability to move on, please let me know if you can be of service or not thank you"

Posted
Bill
Netflix Tech

PHONE/REMOTE NOTES:
* Called Customer.
* Customer did unplug device as I mentioned to her and she has resolved the issue.

answer accepted
case closed

Posted
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