need phone number to talk to a real person. Messed up everything when i was trying to buy rubies, would not accept password so i tried going to...

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Customer

need phone number to talk to a real person. Messed up everything when i was trying to buy rubies, would not accept password so i tried going to default settings and lost everything don't remember password to start over from yellowmoose

Last updated
Jenny Muralidharan
Customer Support

Dear Diane,

Thank you for asking your question on ExpertHelp.com. Please note we do not have a general number we can offer you for phone support. Some of our Experts are however equipped to offer you support over the phone (although what we essentially offer is live chat and email support)

We are working to have your question assigned to one such Expert. When an Expert is assigned, you will receive a notification email.

In the meanwhile, please kindly update this page with your contact number we can reach you on (please ensure to mark your message private).

Regards,
Customer Support
ExpertHelp LLC

Posted
Bill
Kindle Expert

Hello and welcome to ExpertHelp LLC. My name is Bill and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Alternately, you may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.

Last updated
Customer

DONT KNOW WHAT URL IS. IM OLD AND DON'T KNOW A LOT ABOUT COM

Posted
Jenny Muralidharan
Customer Support

Dear Diane,

Thank you for your most recent message. Please accept our sincere apologies for not responding to this sooner. Bill, your Expert has been notified, and he will contact you as soon as possible to offer you continued assistance.

Thank you so much for your patience.

Regards,
Customer Support
ExpertHelp LLC

Posted
Bill
Kindle Expert

Phone Support:
* called customer.
* not available.
* left VM.

Posted
Bill
Kindle Expert

Phone Support:
* called customer.
* not available.
* left VM.

Posted
Bill
Kindle Expert

Phone Support:
* Called Customer.
* She first says she needs her Kindle password, then says its her Wifi Password.
* Wifi Pw issue.
* Used Teamviewer
* SSID YellowMoose, pw Birkley12
* Issue is with Kindle Fire. Reset to factory defaults.
* Works fine.

Problem Resolved

Posted
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