have an onkyo 609 ser#1000DC5190607508K . WENT TO LISTEN TO INTERNET RADIO . DISPLAYED NOW INITIALIZING-THEN FROZE. NO DISPLAY OF SPEAKER SETTINGS...

Hello Erinie

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Bob G

Customer Support

ExpertHelp LLC

Phone Support

• Called customer
• Left message asking customer to return my call

Status - Open

Phone support

• Customer retuned - Advised he is away and will be available about 7PM Eastern
• Asked customer to call when he is at home.

Status - Open

Phone Support

• Called customer
• USB Wifi dongle when inserted into the receiver freezes at initialise which is an indication that it cannot connect to the wifi network
• Power-off/Power-on cycle on the cisco router did not resolve the problem.
• Removing the USB Wifi dongle results in not being able to select any source device that works.
• Advised customer to take the unit with the USB dongle to nearest repair center and have them see if it can connect to their network.
• The suspected problem is the receiver cannot connect to the wifi network
• Customer to call again with the results of the visit to the repair center.

Status - Open

Phone Support

• Called customer
• Left message asking customer to return my call

Status - Open

Phone Support

• Customer called - Service/repair centre indicates a bad circuit board and will repair.
• Customer agrees problem solved

Status - Pending Accept