Had an old XL TomTom which no longer works, so now have a new Via280 Tom Tom which needs to be installed etc. I have been trying to update but...

Had an old XL TomTom which no longer works, so now have a new Via280 Tom Tom which needs to be installed etc. I have been trying to update but didn't seem to work, so ended up transferring the old files onto a USB and thought it easier to start again, but isn't as easy as I thought. Is it possible for you to be able to instal in via remote support - thanks?

Awaiting your call or email - thanks.

Please advise how long you will be, so I am not sitting at the computer waiting - thanks.

Is anyone there?

Still waiting to hear from someone?

Closing my computer as I'm going to bed 9.15pm.
Would appreciate someone calling me after 9.00am Perth Western Australia time tomorrow as I need it ready for work on Tuesday morning - thank you.

Now available to receive your call to discuss the now URGENT problem - thank you.

Thank you, but is very frustrating as my husband needs his new TomTom GPS for work tomorrow morning as he is a courier - therefore I would appreciate some urgency - thanks.

I had the TomTom programme installed but when I put the new TomTom on it said I had to go to www.tomtom.com/get started. I did this but there were lots of programmes and didn't know which one to use. I used one programme and it seemed to work, but at the end it said it wasn't connected or updated.
I then thought I would delete the old TomTom programmes and transfer them to USB and start over again and ended up with the same problem.
Also we purchased some map updates on the old tomtom and now have been told we get free lifetime maps, whereas at the end of updating it said we had to purchase them? Am totally confused and would rather you connect to my computer and do it all as I'm not too knowledgeable on all this - thanks!

Corresponding via email is messy and time consuming as I really don't know what I should be doing and would rather you call me direct, as it is nearly 24 hours since requesting some assistance. I would think it wouldn't take long to fix remotely? I still have the old programme on USB if that helps? Thanks.

Please make contact with me. This is just ridiculous as no-one seems to be doing anything. If you can't help me, please refund my money and I will find someone else who will. Thanks.

Your company's first email stated clearly most problems are resolved within the hour? Also the status of my query is not answered! Please email with something positive, thanks!

It have been waiting so long that I have forgotten any messages as I told you before I have deleted whatever I did because it wasn't working and need to start again, just need to find out HOW to start the programme again.
Because I previously had a tom tom programme I thought it would just update, but the new tom tom said I had to go to www.tomtom.com/get started as there are 100's so which is the correct one to use. Do I take the info from the USB which I copied back to the computer or do I start from scratch again?
I did reply to Scott's message and he took forever to come back to me. Can't see why you aren't replying straight away instead of all this waiting - thanks.

Hi Scott
Thanks for your reply. My husband has taken his new tomtom to work as the old one is completely dead and hopefully the new one will work somehow?
Doing remote support would be great, just need a time convenient to both.
It is now 10.35am here in Perth and my husband will be home around 5.00pm or earlier, depending on his work load. When is a good time for you?
Many thanks and I await your reply.

Hi Scott
Are you going to work all night and still be there at 6.00am your time?
We are not on daylight saving as Sydney/Melbourne are, 2hrs difference.
My time now is 11.15am and your time 10.15pm.
What is best for you as I am happy with anything after 5.00pm my time?
Many thanks.

7.00pm Perth time is great. Send me an email when you are ready and I will be on the computer waiting at 7.00pm - many thanks for that.

It is now 9.10pm Perth time and am waiting for your email to get started - thanks!

Now 9.30pm and still waiting - thanks!

Now 10.08pm and still waiting - thanks!

Now 10.35pm and still waiting - why the delay??

Hi Scott - hooray you are here at last!
Teamview partner Id. 650 219 604
password: 5q7n2w

Back on - took ages because it updated then said we couldn't complete the updates - undoing changes.

Thanks, I am now going to bed - 12.51am. Will have a look at my emails in the morning. Thanks so much Scott.

Hi Scott
Just put the computer on and the GPS said it was connecting to the computer.
Did it automatically and now is in the usual screen with our address showing.
How did you go with hearing from tomtom - anything new happening?

Nothing different happening here. Husband needs the GPS in half an hour or so to take to work, so I suppose we will have to continue again tonight?
By then hopefully tomtom will have contacted you - many thanks.
Perth time difference is 3 hours to the Eastern States, so it ended up being 10.00pm here but we ended up starting at 11.00pm. Hope you cold is better.
Please advise what you want to do - thanks.

Scott - is tomorrow morning better for you rather than tonight?
Please let me know what is more convenient and hopefully we will get it completed - thanks!

I gather you mean tonight for me around 10.00pm? Send me an email when you are ready to proceed - thanks.

Hi Scott
Thanks for your email. Not worth me waiting around then I suppose, so will contact you in the morning before my husband goes to work and see if you have any news then. Will go off to bed now and speak with you later - thanks!

Hi Scott
Anything new happening your end?

OK thanks.

Hi Scott
Can we do it right now as your reply was only sent 24 mins ago?
Thanks.

OK thanks

OK but I don't have the GPS system with me as Steve is at work.
Will connect to teamviewer now.

Scott, do I need your ID to connect? Last time you got into it straight away?
thanks!

Hi Scott, hope you are up and ready to go. I have the GPS up and running and just waiting for you - thanks.

OK will get teamviewer going and wait for you.

Steve is at work at the moment and has the GPS, so when he gets home I will have a look and get back to you - thanks!

Good one, let's see what they say.

r**n@bigpond.com but Steve also has another that is connected to the computer which is: s**6@gmail.com

Thanks.

I am totally confused, so hope the r**h@ email works OK. Thanks again.

Am ready too, but what are we going to do this time?

Hi Scott
9.34pm here and am ready when you awake. GPS is up and running and said "the driver for TomTom is working correctly". Speak to you shortly.

Good morning Scott, or good evening to you.
I am ready when you are - thanks.

Hi Scott - where are you??

Oh no - they are a real pain!! Will leave it for now then and wait for you to get back to me. Thanks.

Hi Scott, going fine thanks but very humid here & in the high 30's.
On Sunday I thought I would try TomTom but it still had trouble with an error opening the file C:\program files (x86) MyDrive connect\QTcore4.dll followed by still technical problems. Trying an alternative could be the way to go.
I will contact you tonight 10pm my time and hopefully we can get it done - many thanks! Speak again later.

Good morning Scott, I am available when you are thanks.

Hi Scott, are you free now? Thanks.

Hi Scott, is now 9.29am your end of the world and I am still here waiting. If you aren't available could you please let me know - thanks.

Hi Scott, is now 11.00pm my time and am going to bed. Steve is working earlier tomorrow, hopefully I will contact you early tomorrow, otherwise same time tomorrow night. Please advise when you are available? thanks.

Hi Scott, are you free at the moment? We have half an hour before Steve goes to work.