♥ Love Us:

Enter your Samsung question - 7-day FREE Trial!

Samsung
Experts are
currently
online

Start up problems with Samsung Chromebook, series 5 550C22

Unpacked a new Chromebook before Christmas and immediately got messages about security certificates being expired for Google webpages I was trying to access - presumably due to my computer date/time settings being off (year 2149??). Although I've been the only one ever using my Google account, I don't seem to have Admin privileges to reset the clock in the Settings section.

I've logged in as a Guest but never gotten to the Sign In page.
After putting in my wireless network info, now when I reboot, the Chromebook opens to a screen telling me I'm off-line, then automatically acquires the wi-fi signal that I designed and takes me to a blank page where it stops. When I cancel out the blank page, I again am reminded that my Chromebook is in year 2149.

Dave

Last updated one year ago by Rofel Lantican

You must be logged in to answer or post comments to this question.

Click here to login now.

Answers

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

I would like to know how many user accounts do you have on your Chromebook and do you have import files on this computer?

Posted by Rofel Lantican one year ago

Replies

I have never used Google computer products before so I should only have one account - I started to sign up for Gmail on my first iphone but don't believe I used it.

I don't have any import files on the Chromebook. This is a case of a non-functioning product that couldn't get to Step 2 of the Start up procedure when I took it out of the box.

Posted by Guest one year ago

The contents of this comment are hidden.

Private Comment
Posted by Rofel Lantican one year ago

The contents of this comment are hidden.

Private Comment
Posted by Guest one year ago

The contents of this comment are hidden.

Private Comment
Posted by Rofel Lantican one year ago

The contents of this comment are hidden.

Private Comment
Posted by Guest one year ago

Please follow the steps below.

Download the recovery image tool from Google’s server, to your desktop (or somewhere easily accessible).

Please download the image using this link Recovery Image

Creating the Recovery Disk:

  • Click on the link on the Google recovery page to download the recovery program

alt text

  • After the file downloads, (we use chrome in this example) go to the location where the file downloaded.

alt text

  • When you’re prompted to run the program, please do so with administrator privileges.

alt text

  • The program will display a “Downloading Chrome OS recovery configurations…” quickly before moving into the model select screen.

alt text

  • Input your Model before pressing next. The model can be found on the recovery screen and starts with "SAMS". The easy way to select the model is be entering in "SAMS" into the box and selecting the correct model from the drop down list. Make sure you select the correct model that's listed on your recovery screen; Chrome devices are very tough, but it might not like being flashed with the wrong firmware/software:

alt text

  • Now that we have selected our firmware/software version, we are ready to begin the preparation of the USB drive.

alt text

  • After the USB stick has been inserted, Select it on the screen if it doesn’t automatically.

alt text

  • Press the next button. After pressing next, the program will begin to download the recovery image/firmware/software. It’s called an image because it’s then written to the USB drive. After it’s finished downloading, it will begin to unpack the download.

alt text

  • After the download has been unpacked, it will begin to install itself on the selected USB drive.

alt text

  • When the installation is complete, the tool will show you that "Your media is ready." After this prompt, remove the USB drive from your computer and we are now prepared for the next steps. We will now proceded with recovery. Click on the "Perform a Recovery"

alt text

Recovering a ChromeBook:

After a recovery disk has been created, and your chromebook is displaying this screen:

alt text

Proceed with the recovery by plugging in the USB/SD card with the recovery image that you just created. The chromebook will take over from there. The chromebook will let you know when the recovery is complete and then you will need to remove the USB/SD card. After they (USB or SD card) are removed, the chrome device will restart and you will be guided through the initial setup again. Recovery is now complete, enjoy your chromebook!

Please let me know what happen. Thanks

Posted by Rofel Lantican one year ago

I turned the Chromebook showing the recovery screen off and back on again.
Wasn't able to reach the sign in screen or change the year on the time/date screen. Time zone is frozen but the "Use 24hr clock" box can be checked and unchecked as before but no improvement.

Posted by Guest one year ago

Were you able to recover the system to factory state?

Posted by Rofel Lantican one year ago

Just got your Recovery Image message - will pursue.

Posted by Guest one year ago

Please let me know what happen.

Posted by Rofel Lantican one year ago