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My kindle account has been blocked for security reasons.
Dear Sarah,
Thank you for asking your question on ExpertHelp.com
An Expert qualified to assist you will contact you shortly to offer you the most accurate and helpful solution. We apologize for the wait.
Regards,
Customer Support
ExpertHelp LLC
Hello and welcome to ExpertHelp LLC. My name is Caralene and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem. To get started, You have a virus on your device please follow this steps
While you may be able to boot into safe mode and remove the virus, the best thing to do would be to perform a complete factory reset of the device
When you log back into your account it will resync your purchases, allowing you to download them again.
To do a factory reset press/slide and hold the on button for 20 seconds.
It will appear to go through one reset at 5 seconds. Continue to hold until it resets the second time.
After doing that it should come up to the initial welcome screen.
This will insure that your device is completely virus free.
Waiting your feedback
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Byron Narciso
Apple Certified Tech
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