I purchased an IPad at a Verizon store in May 2014. I have never used it for anything but email while I travel. The technician set up all the...

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Customer

I purchased an IPad at a Verizon store in May 2014. I have never used it for anything but email while I travel. The technician set up all the passwords, etc. I don't have any of them. I now want to start using other functions, ie: download apps, buy books, etc. but since I don't have any passwords I am unable to use the Ipad

Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Last updated
Ramy De Jesus
Apple Certified Tech

Expert notes:

  • Call customer.
  • Assist customer.
  • Remote established.
  • Download itunes to the computer.
  • Rest the iPad.
  • Check the apple id.
  • Try to reset the password.
  • Try to log in to the ipad.
  • Customer can use the ipad now.
  • Issue resolved.
  • Case closed.
  • Call/remote ended.
  • Customer provide a tip.
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