My Apple ID has been reset and the password will not reset have reset 8 times Here's what I have tried so far: Resetting 8 times the password for...

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PHONE NOTES:
-helped cx reset the apple id password. done
-helped cx setup the apple id to her ipad. done
-cx can now download FB app on the ipad
problem solved
answer accepted
case closed

Hi Karen,

Are you getting an error message? We were able to test it and download FB app earlier.

Try to reset the phone by pressing the home and power button until you see the apple logo. Release your finger on both buttons and wait for the icons to show up then test the issue again.

Let me know if that helped.

PHONE NOTES:
called customer. no answer
left a voice message

PHONE NOTES:
-cx entering incorrect password that's why shes getting an error
-provided cx again the password that we created
-cx can now download apps
problem solved
end of call