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I have two premium accounts using the same email of m**4@att.net and cannot access the second one because it wants to recognize only the password for the first account. Can you tell me how to access the second account that is already paid for. Can we change the email address on the second account to e**k@yahoo.com and password shrimp123?
Here's what I have tried so far:
Accessing second account using password for second account.
Here's my brand/make/model:
Hello and welcome to ExpertHelp LLC! My name is Heather and I will be reviewing your question to make sure it gets to the right tech expert that can best meet your needs. I might need to request additional information from you in order to qualify the issue better.
The best way to try to log into both accounts at the same time is to log into one from your desktop and one from your browser. I would do the browser for the one you would like to change. Once you log into it you can go to account settings and that area would be where you would change the email if it will let you,
Please let me know if you need more help.
Because we are Experthelp a 3rd party support site no I can not do that for you but you can go here and follow the steps and it will connect you with someone that can do it for you.
https://www.dropbox.com/support
Please let me know if you need more help.
If the above fixes the problem please come back here and click the green problem solved button on this page and when the next page loads click the green button again.
Ticket #40214 4/21/15 11:03AM CST
"The link to DropBox Support was NOT A HELP. I need someone to change the email account associated with my second DropBox account since I cannot get to it. I paid $27 to get help. A link to another support page without a person to help is not an answer. Please help me with this issue."
Hello and welcome to ExpertHelp LLC! My name is Byron and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem. To get started, I may request additional information from you in order to qualify the issue better. Please read my replies and respond to them as soon as you can so we can arrive at the solution quickly.
You may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.
Hi Michael,
Did you upgrade your existing regular Dropbox account to Pro?
I am still not able to access my second DropBox Pro account. Are you able to discuss this with me and help me out?
Yes I am here for some reason I though Byron was helping you because you did not want my help last time but I will gladly try to help you
Did you ever contact Dropbox support that day?
The reason I gave you the link that say is you could call them or live chat with them and they can go in to there server where I can not it was not to pawn you off. My part of helping you was trying to get to where you could get a live person to go in and change the email. I will be happy to help you download teamviewer so I can see your screen with you and take you to that site and get you with a live person. Since you said logging it to Dropbox it will not let you change things and it should have let you.
Does it make since now as to why I gave you the link that day? When you are ready please reply below and the email will come to me and I will come back as I seem to have lost you.
Testimonials
Byron Narciso
Dropbox Tech
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