I am unable to get internet connection on my TV. I was watching...

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Customer

I am unable to get internet connection on my TV. I was watching Netflix, then exited Netflix. Some while later I tried to return to Netflix and got the message that I could not get Netflix because I did not have internet connection. Please help.

Here's my brand/make/model:
Samsung - Smart TV- Model #UN40F6300AFXZA

Here's what I have tried so far:
I have unpluged the TV at the direction of a Tech Support person. I might add that intermittently I get the message on my computer that I am not connected to the internet. Obviously, that is inconsistent with this communication. Since I expect to be calling a repairman, I am unwilling to pay $47 for advice. Thank you. I might add that I am most disappointed.

Here's my brand/make/model:
Samsung - Smart TV- Model #UN40F6300AFXZA

Last updated 4/21/2015

Charles Totherow

Samsung Expert

Hello and welcome to ExpertHelp LLC! My name is Charles and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem. To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time

Last updated 4/21/2015

Charles Totherow

Samsung Expert

If you are satisfied with my assistance, I will greatly appreciate it if you could Accept my answer by either clicking the 'Problem Solved' button from right below my first response, or following the link I just shared with you. Accepting my answer will ensure I receive credit for my time and efforts at helping you resolve the problem today. The 'Problem Solved' page contains an option to pay me an additional tip. Please ensure you read through the instructions on the page before confirming the payment. You will also be presented with an offer to upgrade to our annual membership. Please read the details carefully before you proceed

Posted 4/20/2015

Charles Totherow

Samsung Expert

notes

called customer
customer stated that Netflix is working on her tv as of now
customer stated internet goes on and off throughout the day
advised customer to call isp provider to check her router for internet connection issues to computer as well and tv
customer agreed

Posted 4/20/2015

Charles Totherow

Samsung Expert

Please click problem solved to close this question and have a nice day.

Posted 4/20/2015

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Byron Narciso
Samsung Expert

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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