I have a RB195BSSB that is freezing everything in the refrigerator but the freezer works great Here's what I have tried so far: Here's my...

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Customer

I have a RB195BSSB that is freezing everything in the refrigerator but the freezer works great

Here's what I have tried so far:

Here's my brand/make/model:
samsung

Last updated 4/21/2015

Heather-Rigell

Technician

Hello and welcome to ExpertHelp LLC! My name is Heather and I will be reviewing your question to make sure it gets to the right tech expert that can best meet your needs. I might need to request additional information from you in order to qualify the issue better.

We are not part of Samsung we are a 3rd party support site with that being said we have helped many people with problems such as yours.

Have you checked the temp setting for the frig?

Posted 4/21/2015

Customer

Yes, I took the cover off inside the refrigerator and there was ice in the drain under tge evaporator and the drain was frozen

Posted 4/21/2015

Heather-Rigell

Technician

No what I mean is what is the setting for the frig like 1, 5 or 7 ?

Posted 4/21/2015

Customer

Yes I checked the settings

Posted 4/21/2015

Heather-Rigell

Technician

Here is the link I told you about in live chat to see what the repair would cost.
http://www.samsung.com/us/support/service/request

This is also the phone number 1- ***-***-****
If this answers your question please click the green problem solved button on this page and when the next page loads please click the green button again.
Let me know if you need more help.

Posted 4/21/2015

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I have a RB195BSSB that is freezing everything in the refrigerator but the freezer works great Here's what I have tried so far: Here's my...

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