i have reset my password at the apple store but when iwant to buy an i tune or access any page that requires my apple i.d. and my new password i...

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Answer

Customer

i have reset my password at the apple store but when iwant to buy an i tune or access any page that requires my apple i.d. and my new password i get a message saying that my i.d. or password has been disabled

Here's what I have tried so far:
i have been to the apple store where the customer service rep was able to successfully reset my password.but when i tried to enter and purchase from the i tunes library a window pops up saying that my account has been disabled

Here's my brand/make/model:
i phone 5

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp LLC! My name is Byron and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem. To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Last updated
Byron Narciso
Apple Certified Tech

Alternatively, you may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.

Posted
Customer

how do i send my reply i am not really up to speed with p.c's but i am learning

Last updated
Byron Narciso
Apple Certified Tech

Stephen can have your land line to call you?

Last updated
Byron Narciso
Apple Certified Tech

Stephen,

123 ***-***-**** is only a generic id given while doing the setup. Please close that window for teamviewer to get a real ID and pw from the teamviewer box.

I'll be waiting for your response

Thanks
Byron

Last updated
Byron Narciso
Apple Certified Tech

HI Stephen,

You were disconnected in chat. Please go online again by clicking the email link we sent to you from Experthelp.com

Thanks,
Byron

Last updated
Byron Narciso
Apple Certified Tech

Hi Stephen,

I'll be waiting for you response to continue fixing your problem with the apple id.
please let me know when are you available

Thanks,
Byron

Posted
Customer

i am available now

Posted
Byron Narciso
Apple Certified Tech

Expert Notes

  • Chat with customer
  • Reset Apple ID password and confirm email
  • Helped him complete the purchase in iTunes
  • Customer able tp confirm purchase and play the song
  • Accepted answer and gave tip
Posted
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