I have forgotten my apple password Here's what I have tried so far: Tried a support link with Apple but clicking on quit test did not work Here's...

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Answer

Customer

I have forgotten my apple password

Here's what I have tried so far:
Tried a support link with Apple but clicking on quit test did not work

Here's my brand/make/model:
I Pad

Last updated
Byron Narciso
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Byron and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

If you didn’t intend to post your question on our site and do not wish to utilize our services, please let me know and I’ll arrange for your payment to be refunded right away. Otherwise, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Last updated
Customer

Where is the answer Byron?

Posted
Byron Narciso
Apple Certified Tech

Hi Christina,

I am trying to send you a message through Livechat at the bottom right of this page

Byron

Posted
Customer

I am confused, I still cannot find the answer. Yes

Posted
Byron Narciso
Apple Certified Tech

Hi Christina,

I would like ask for more information on your issue. I am trying to talk to you through the LiveChat, you may respond there for faster resolution. You can just type your message in the chat box and hit enter to send.

Byron

Posted
Customer

Hi I am here

Posted
Byron Narciso
Apple Certified Tech

I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, please click http://download.teamviewer.com/download/TeamViewerQS.exe

It will let you download a small app. Please install it and provide me the ID and password that it will give you.

Posted
Byron Narciso
Apple Certified Tech

I saw your response above but not in the chat box.

I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, please click http://download.teamviewer.com/download/TeamViewerQS.exe

It will let you download a small app. Please install it and provide me the ID and password that it will give you.

Posted
Customer

It said download failed

Posted
Byron Narciso
Apple Certified Tech

Are you downloading it from your iPad?

Last updated
Customer

Yes I am

Posted
Customer

No I don' have a computer

Posted
Customer

I think it is just my email address

Posted
Byron Narciso
Apple Certified Tech

Expert Notes

  • Chat with customer
  • Helped her send a password reset link to her email
  • Customer was able to reset her password and sign in to apple id
  • Accepted answer and gave tip
Posted
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