Can you please help I purchased a second hand IPad Air 2 from EBay bit I can't use it as previous owner has not deactivated iCloud account from...

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Customer

Can you please help I purchased a second hand IPad Air 2 from EBay bit I can't use it as previous owner has not deactivated iCloud account from device is there anything I can do I paid a lot for it please Help it keeps asking for Apple ID and password

Here's what I have tried so far:
Nothing as I don't know what to do I don't know his Apple ID or password

Here's my brand/make/model:
Apple IPad Air 2 model A1567

Last updated
Rofel Lantican
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you. Please sit tight while I prepare my next response.

Posted
Rofel Lantican
Apple Expert

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Posted
Rofel Lantican
Apple Expert

Chat Established:

  • Explained to the customer that the only way to activate the device is to use the Apple ID and password that 1st owner use
  • Advised to check the eBay link or the notification of the sames that she received from eBay to contact the owner to get the Apple ID and password
Posted
Rofel Lantican
Apple Expert

Chat Established:

  • Explained to the customer that the only way to activate the device is to use the Apple ID and password that 1st owner use
  • Advised to check the eBay link or the notification of the sames that she received from eBay to contact the owner to get the Apple ID and password
Posted

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