My old fire stick is stuck on find your network. The issue is I can't remember my password! I just ordered a replacement stick, and after...

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Customer

Can you provide my password, to get me off Connect to My Network

Posted
Customer

My old fire stick is stuck on find your network. The issue is I can't remember my password! I just ordered a replacement stick, and after selecting my language it went right to my network, by passing and fire set up options. i am stuck. Can you help me?

Here's what I have tried so far:
I replaced my original fire stick with a new one. But the new one went right to connect with your network, by passing fire stick set up.

Here's my brand/make/model:
sony bravia

Last updated
Rofel Lantican
Amazon Device Expert

Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you. Please sit tight while I prepare my next response.

Posted
Rofel Lantican
Amazon Device Expert

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Amazon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Rofel Lantican
Amazon Device Expert

Hi Charles,

Thanks for waiting. I can help you on this issue. We can use your computer to find the correct password of your network. Will you allow me to remotely access your computer to help you fix the issue?

I'll be waiting for your response

Posted
Rofel Lantican
Amazon Device Expert

Phone Support:

  • Called the customer
  • Customer have the password
  • Customer can now connect to his Network
  • No other issues raised
  • Issue Resolved
  • Advised customer to contact us if he needs assistance in the future
Posted
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