I have a new IPhone 6 and the Hot spot keeps trying to do something and this will not allow my phone to use the 4g reception to do anything it only...

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Customer

I have a new IPhone 6 and the Hot spot keeps trying to do something and this will not allow my phone to use the 4g reception to do anything it only says it cannot connect to Internet,

Here's what I have tried so far:
tried to check all setting against my husbands Iphone 6 and all are the same and the Hot Spot just keeps showing the round and round circle like it trying to set up a hot spot. I have tried to shut down the phone and restart it but nothing seems to help

Here's my brand/make/model:
I Phone 6 brand new

Last updated
Customer

i need your help????

you took my money...

Posted
Charles Totherow
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Charles Totherow
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message

Posted
Customer

Thanks for your assistance

Posted
Charles Totherow
Apple Certified Tech

Hi Kenneth. Who is your service provider? Also, may I have your correct phone number. I tried to call but the number said was invalid

Posted
Customer

ATT is the provider and i have the WiFi turned off but phone shows AT&T LTE across the top of the screen.

Posted
Charles Totherow
Apple Certified Tech

Do you have another number where I can call you?

Posted
Charles Totherow
Apple Certified Tech

If you are satisfied with my assistance, I will greatly appreciate it if you could Accept my answer by clicking the 'Problem Solved' button from right below my first response, or following the link I just shared with you. Accepting my answer will ensure I receive credit for my time and efforts at helping you resolve the problem today. The 'Problem Solved' page contains an option to pay me an additional tip. Please ensure you read through the instructions on the page before confirming the payment. You will also be presented with an offer to upgrade to our annual membership. Please read the details carefully before you proceed.

Posted
Charles Totherow
Apple Certified Tech

called customer

added 300 megabyte plan to iphone 6

customer agreed

case closed

Posted

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