I can recieve email on my Iphone 5; howvere, when I try to reply or send an email a message comes on saying Cannot Send Mail "A copy has been...

Hello and welcome to ExpertHelp.com! My name is Byron and I will do my best to help you. Please sit tight while I prepare my next response.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. Otherwise, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

I will definitely try my best to provide you a solution. Also to make this quicker, we can use the chat box at the bottom right of this page. I am trying to send you a message there. Just type in your response and hit enter or return on your keyboard. Thanks!

Byron

Joseph,

Can you give me the email address that you are having problems with? You may send your reply in the LiveChat box below. Thanks!

Hi Joseph,

I will have to do more research on this issue as we have tried to manually set and recreate the account but still getting the same error. I would very much like to continue this at 10AM CST tomorrow if that time works for you, if not please let me know when you are available.
As an alternative, if you are really pressed for time, I'd request you contact customer support at s**t@experthelp.com so we can have another Expert take over where I left off now. Rest assured, we will ensure we do what it takes to resolve your issue.

Byron

Hi Joseph

I apologize if the issue is still not fixed until now though i have tried my best to do so and i really appreciate your cooperation. I will opt out on this question and have my co expert take over the question and assist you to continue the troubleshooting. My manager can set that for you. You will know once the other expert will take over because he will just post a reply using this same thread of email. Again i really appreciate your patience and cooperation. Please check your email later on for the other expert's message. Thanks

Byron

• expert notes
  
  
  
  • check outgoing settings / correct (iphone) (primary)
  
  
  • change outgoing port same problem
  
  
  • tried to manually add the email again / same problem
  
  
  • cust using frontier email
  
  

Hello and welcome to ExpertHelp.com! My name is Bobby, and I will do my best to help you.

Hello Joseph,

I see that your having a email problem with you iPhone. Tell me something, Have you gone through these steps?:

1. Go to Settings

2. Mail Contacts Calendars

3. Click on the Account from which your trying to send mail

4. Click on the ACCOUNT

5. Scroll Down to the Out Going Mail Server and Click on it

6. Click on Primary Server at the top

7. Then Make sure you enter all the info needed

Hello Joseph,

Since I took over your question, I am trying to a follow up to see if you had your issue fixed, and if so that is good. If not do you still need additional help? Thanks Bobby.

Contacted Joseph and went through some more troubleshooting to solved the problem, Went to advance settings under frontier email and changed one of the ssl settings to http. I am not sure if that fixed the problem at the moment because I lost contact with the customer. I will be trying later on today.

Contacted Joseph deleted the account and went through the process of setting up the account again. Didn't work. We are in the process of changing the outgoing server ports to find one that works. None did. Added a alternate server. Didn't work either. So now we are deleting the account Frontier, and adding it as a yahoo account. This doesn't work either. I am regrouping and looking up new options, if not this won't be resolved.

Hello Joseph,

I may have found the solution to this problem. If you ever had your email account set up on outlook, you may need to set a safe user on it. You can do this by:

1. Sign into Outlook Web App.
2. At the top of the page, select Outlook (or Mail). Or, select the App Launcher, and then select Outlook.
3. At the top of the page, select Settings then options, and then select one of the following: Block or Allow or Mail then Accounts then Block or Allow

4. To add an entry to Safe Senders and Recipients, enter the email address or domain that you want to mark as safe in the Enter a sender or domain here text box, and then press Enter or select the plus icon + next to the text box.

     For example, to mark all email from addresses that end in 
     contoso.com as safe, enter contoso.com in the text Box.
   
   
     To mark a particular person as safe, enter that person's 
     full email address. For example, to mark all messages from
     t**t@contoso.com as safe, enter t**t@cotoso.com in
     the text box.
   

5. Select Save to save your changes.

Hopefually this will solve this problem and can be laid to rest.

Customer stated that the above solution won't work because he doesn't have this email setup on a Outlook account. The next step that we both agree on is to call the number that was given to him for Apple IRS division and let them straighten it out.

Hello Joseph,

I am doing a follow up to see how thing are going. I believe that I have gone as far as I can go with this question and there isn't much further I can do. I am sorry I can't help you further and hope things go well with what we think can help.

I am happy that the answer is resolved, if it was Byron who answered please accept his answer and not mine that way he can get credit for the question. Thank you for choosing Expert Help and hope you will use us again thank you.