The options are ignore report neither gets us past the problem Restarted several times
Thank you for contacting us. My name is Rofel and I am here to help you resolve your issues. I need a few minutes to prepare my customized answer. I will be right back. Appreciate your patience.
Thanks for waiting. Please follow the steps below.
First thing we need to do is to boot on Safe Boot.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
To leave Safe Mode, restart the computer normally, without holding any keys during startup.
If the issue is not fixed please follow the steps below:
Launch the Terminal application in any of the following ways:
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
If still not working try this command on the Terminal window:
rm Library/Preferences/com.apple.recentitems.plist then hit enter or return and rm Library/Preferences/com.apple.sidebarlists.plist
If that doesn't work, try this:
Please let me know what happen.
Hard to drag and drop between the computer and IPhone
When typing the other lines it says no such file or directory
Which command are you having issues with?
I'm sorry the last line vincemolliconi$
This command rm Library/Preferences/.GlobalPreferences.plist?
Yes that line.
Please also try this step. Restart and then hold Option and then to Go at the top of the screen to Library, then open Preferences look and drag com.apple.finder.plist to the trash and restart again. Then check if you still have issue with your finder.
If it is not on your directory that is ok. Now try the last step and check if you still have the same issue.
I'm sorry I don't understand the Hold Option
Are you still there
Sorry for the late response. I'm referring to the Option Key.
Ok I've selected restart while holding the option key down and nothing pops up
I believe I can help you with this finder issue. I can either walk you through the steps or we offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to fix your issue. You can delete this login after we are through."
If you do not wish to opt for remote access, do not worry, let me know so; I can provide you with a step-by-step guide on how to resolve the issue once we identify the exact problem causing this.
Will you allow me to remotely access your computer?
Yes I will allow
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The errors do not allow me to open the Internet
What error message did you received? Is it possible to connect using ethernet cable if wireless connection is not available?
I have a wireless connection the Message says Google can't open because of a problem. Please send instructions remote access isn't going to work
Can you please go to Macintosh HD/Library/Preferences.
Then look for com.apple.finder.plist drag it to trash then restart the computer. Check if you still have the same issue.
I have no idea how to get there. I'm sorry I am not a MAC user
Thanks for your response. Do you mean when you use spotlight search it also tells you that it quit unexpectedly?
Yes that is right
I understand. I would like to know the version of your OSX and do you have the OSX disc of your computer?
10.6 Update 4
On your Desktop click on the Apple Icon then click on About this Mac
Going back to my previous question. Do you have the OSX disc of your Mac?
10.6.7 I do not have a disk
The reason why I asked you if you have the disc is because we might need to reinstall the OSX of your computer since most of the functions are not working especially Spotlight and Finder.
You need to get the OSX disc from Apple and you need to backup all the important files on your Mac so that you can restore the computer back to its original working state.
You can get the OSX 10.6 using this link Order 10.6 Snow Leopard
To install the OSX 10.6 once you receive it please follow the steps using this link. How to install 10.6 Snow Leopard
If you have questions please let me know. Thanks
Anything else I can assist you with?
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