The options are ignore report neither gets us past the problem Restarted several times

Hi,

Thank you for contacting us. My name is Rofel and I am here to help you resolve your issues. I need a few minutes to prepare my customized answer. I will be right back. Appreciate your patience.

Thanks for waiting. Please follow the steps below.

First thing we need to do is to boot on Safe Boot.

• Be sure your Mac is shut down.
• Press the power button.
• Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
• Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
• Test while in safe mode if you still have the same issue.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

To leave Safe Mode, restart the computer normally, without holding any keys during startup.

If the issue is not fixed please follow the steps below:

Launch the Terminal application in any of the following ways:

• Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
• If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
• Drag or copy — do not type — the following line into the Terminal window, then press return: find Library -name com.apple.finder.* -delete

The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

If still not working try this command on the Terminal window:

rm Library/Preferences/com.apple.recentitems.plist then hit enter or return and rm Library/Preferences/com.apple.sidebarlists.plist

If that doesn't work, try this:

rm Library/Preferences/.GlobalPreferences.plist

Please let me know what happen.

Which command are you having issues with?

This command rm Library/Preferences/.GlobalPreferences.plist?

Please also try this step. Restart and then hold Option and then to Go at the top of the screen to Library, then open Preferences look and drag com.apple.finder.plist to the trash and restart again. Then check if you still have issue with your finder.

If it is not on your directory that is ok. Now try the last step and check if you still have the same issue.

Thanks

Sorry for the late response. I'm referring to the Option Key.

Thanks

I believe I can help you with this finder issue. I can either walk you through the steps or we offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to fix your issue. You can delete this login after we are through."

If you do not wish to opt for remote access, do not worry, let me know so; I can provide you with a step-by-step guide on how to resolve the issue once we identify the exact problem causing this.

Will you allow me to remotely access your computer?

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Please download and Install Teamviewer using the link below. Please provide the Teamviewer ID and password for me to remotely access your PC. Please make the comment private because this is a public forum.

http://www.teamviewer.com/en/download/mac.aspx

What error message did you received? Is it possible to connect using ethernet cable if wireless connection is not available?

Can you please go to Macintosh HD/Library/Preferences.

Then look for com.apple.finder.plist drag it to trash then restart the computer. Check if you still have the same issue.

Thanks for your response. Do you mean when you use spotlight search it also tells you that it quit unexpectedly?

I understand. I would like to know the version of your OSX and do you have the OSX disc of your computer?

Thanks

On your Desktop click on the Apple Icon then click on About this Mac

Going back to my previous question. Do you have the OSX disc of your Mac?

Thanks

The reason why I asked you if you have the disc is because we might need to reinstall the OSX of your computer since most of the functions are not working especially Spotlight and Finder.

You need to get the OSX disc from Apple and you need to backup all the important files on your Mac so that you can restore the computer back to its original working state.

You can get the OSX 10.6 using this link Order 10.6 Snow Leopard

To install the OSX 10.6 once you receive it please follow the steps using this link. How to install 10.6 Snow Leopard

If you have questions please let me know. Thanks

Hi,

Anything else I can assist you with?

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Thanks