my kindle has a white screen and a message saying android updating try latter it has been like this for several weeks ans im concerned I may have...

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Hi Melvyn,

You are not responding on the chat window.

Please try to reset the kindle by following the procedure below.

Press and hold down the power button for straight 20 secs until the kindle screen will turn off. Wait for 5 secs then press the power button again to turn it on. Wait for the kindle to boot up and check the issue again.

Let me know if this helps.

CHAT NOTES:
-provided cx steps on how to reset the kindle. no go
-advised cx that kindle needs to be repaired
-kindle is already out of warranty and cx will just buy a new one.
-told cx that all he needs to do is to re-register his amazon account to the new kindle and all his books/music purchased will be uploaded back to the new kindle
cx agreed
end of chat