I would like to use my new HP printer but need 650 and only have 600 to activate the printer. Here's what I have tried so far: I've tried to...

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Customer

I have a MAC serial # QP74649NX85 and am trying to connect my new HP printer. Why wasn't my OSX up dated to 650?

Posted 7/22/2015

Customer

I would like to use my new HP printer but need 650 and only have 600 to activate the printer.

Here's what I have tried so far:
I've tried to download 650 but am not able do so.

Here's my brand/make/model:

Last updated 8/10/2015

Byron Narciso

Apple Expert

Hello and welcome to ExpertHelp.com! My name is Byron and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated 8/10/2015

Byron Narciso

Apple Expert

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Posted 7/22/2015

Byron Narciso

Apple Expert

Hi Arlene,

May I know the exact model of the printer? and can you tell me the error message if there's any

Byron

Posted 7/22/2015

Byron Narciso

Apple Expert

H Arlene,

As it turns out, I am scheduled to go off-line. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow. I'll be online starting at 630am CST until 430pm cst. As an alternative, if you are really pressed for time, I'd request you contact customer support at s**t@experthelp.com so we can have another Expert take over where I left off now. Rest assured, we will ensure we do what it takes to resolve your issue

Cheers
Bryon.

Posted 7/22/2015

Byron Narciso

Apple Expert

Hi Arlene,

I want to know if you're referring to your OS X version when you said 600 and 650?

Byron

Posted 7/23/2015

Customer

Yes, OSX is what we have.

Posted 7/23/2015

Customer

emphasized textByron, I have waited a long time to solve this problem, so I am in no hurry to get answers. I can wait to solve this problem. Thanks from Arlene

Posted 7/23/2015

Byron Narciso

Apple Expert

Arlene,

The minimum system requirement for the printer to work in Mac is at least OS X v10.6 Snow Leopard

May i know what is your exact OS X version.

Thanks,
Byron

Posted 7/25/2015

Customer

Byron: Thanks for telling me about Snow Leopard. I downloaded Snow Leopard but am not sure I got all of the second part. Also, it is 10.5 and not 10,6.

Do you think this will work?

Posted 7/28/2015

Byron Narciso

Apple Expert

Hi Arlene,

If you're running at OS X 10.5 Leopard and wants to install the HP4500 Envy printer. You must update your OS X to at least 10.6 Snow Leopard or up to meet it's requirement to be installed and activated.

You can purchase Snow Leopard disk through the Apple Store if you want to proceed in using the HP Envy printer.

Cheers,
Byron

Posted 7/28/2015

Byron Narciso

Apple Expert

If the system requirement is not met printer will not work.

Posted 7/28/2015

Customer

Thanks, Byron, for your help. guess it's up to me to purchase the snow leopard software from the apple store. Your help is appreciated. Arlene

Posted 7/28/2015

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Byron Narciso
Apple Expert

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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I would like to use my new HP printer but need 650 and only have 600 to activate the printer. Here's what I have tried so far: I've tried to...

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