I get a message saying that my I-Phone is plugged into an unauthorized device and will not charge. Therefore, it doesn't matter which device is use...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your iPhone question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your iPhone question answered.

Get An Answer

3. Get An Answer

Connect with your Apple Certified Tech via online chat or telephone call.

Get An Answer 

Answer

Customer

I get a message saying that my I-Phone is plugged into an unauthorized device and will not charge. Therefore, it doesn't matter which device is use or having been successfully using for the past 3 months - when I bought the phone at the ATT store, it is losing it's charge.

Here's what I have tried so far:
I have tried using every plug in charger in the house to no avail.

Here's my brand/make/model:
Apple I-Phone 5

Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you. Please sit tight while I prepare my next response.

Posted
Ramy De Jesus
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with APPLE nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Ramy De Jesus
Apple Certified Tech

Expert notes:

  • Call customer.
  • Assist customer on the issue.
  • Provide solutions.
  • Still the same.
  • Advise customer the problem is the charging cable.
  • Advise customer go to apple store to buy charger.
  • Customer appreciate our assistance.
  • Customer accept the answer.
  • Case closed.
  • Call ended.
Posted
Ramy De Jesus
Apple Certified Tech

Expert notes:

  • Call customer.
  • Ask customer if he can click on the problem solve button.
  • Customer can't log in to the site.
  • Customer wants us to close it on his end.
  • Call recorded that customer wants to close it on his end.
  • Advise customer we will close it and will advise supervisor.
  • Customer appreciate it.
  • Case closed.
  • Issue resolved.
  • Call ended.
Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More iPhone Questions...

Date
Questions

10/31/2019
I have an Apple I Pad and I Phone. Do I need to Go to an Apple...

10/7/2019
My phone downloaded an update that said I needed a posecode or...

10/7/2019
iPhone SE is locked. I don't know passcode. Help

9/24/2019
My iphone website data keeps coming back after I delete them, I...

9/23/2019
My iphone is locked up and is not responsive-all I want is my...

Ask Your iPhone Question & Get An Answer Now!