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I have forgotten my passcode and require help in resetting my kindle.
Thank
Here's what I have tried so far:
I have done as instructed in the case of forgetting my passcode and have contacted Kindle support.
Here's my brand/make/model:
Kindle that's all I know
Hello and welcome to ExpertHelp.com! My name is Byron and I will do my best to help you. Please sit tight while I prepare my next response.
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!
I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.
Hi Sharon,
May I know the serial number the kindle so that we will know what version of kindle you have
Thanks,
Byron
Ticket #44190
"Thank you for the new passcode...however there is a problem...on my Kindle I have only the option of a number keyboard.
Would you be able to send through another number only passcode?
Thanking you for your time and I look forward to your response .
Kind Regards
Sharon. Cowley"
Sharon,
Resetting your Kindle will remove your personal information (including your lock screen passcode), Amazon account information, and downloaded content. Any content you purchased from Amazon is automatically saved to the Cloud. You can download that content when you register your Kindle to your account again.
To use your Kindle again, you'll need to connect to a wireless network and register your Kindle
Let me know if this works for you
Byron
Testimonials
Byron Narciso
Kindle Expert
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