my ipad mini is not charging while plugged in an outlet only when plugged into my laptop does it s l o w l y charge any suggestions Here's what I...

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Customer

my ipad mini is not charging while plugged in an outlet only when plugged into my laptop does it s l o w l y charge any suggestions

Here's what I have tried so far:
brought it to a phone store that sells them and i just tried to plug it into laptop where i was shocked it was charging

Here's my brand/make/model:
apple i pad mini model MD531LL/A

Last updated
Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Ramy De Jesus
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with APPLE nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Posted
Ramy De Jesus
Apple Certified Tech

Expert notes:

  • Call customer.
  • Assist customer on the issue.
  • Advise customer the problem is the prong that she is using to connect the lightning cable.
  • Advise customer to replace it.
  • Advise customer to buy it to apple store only.
  • And also advise customer to bring the iPad to test.
  • Customer understand.
  • Call ended.
Posted

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