Half the time the phone and text side of my iphone freeze and I can't get into them. the email side works fine. ALSO...the iphone gets quite...

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Customer

Half the time the phone and text side of my iphone freeze and I can't get into them. the email side works fine. ALSO...the iphone gets quite warm...almost hot a lot of time.

Here's what I have tried so far:
Nothing I can do...When I try to make a call I end up force quitting everything with the on-off on the side; and the regular button on the front of the

Here's my brand/make/model:
apple iphone 6 plus

Last updated
Rofel Lantican
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Rofel Lantican
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Rofel Lantican
Apple Certified Tech

Hi Tom,

Here are the list of Apple Store in your area

APPLE STORE, CLARENDON 1.9 mi

  • 2700 CLARENDON BOULEVARD
  • ARLINGTON, VA 22201
  • ***-***-****

APPLE STORE, PENTAGON CITY 3.7 mi

  • 1100 SOUTH HAYES STREET
  • ARLINGTON, VA 22202
  • ***-***-****

APPLE STORE, BETHESDA ROW 4.7 mi

  • 4860 BETHESDA AVENUE
  • BETHESDA, MD 20814
  • ***-***-****
Posted
Rofel Lantican
Apple Certified Tech

Phone Support:

  • Called the customer
  • Remotely accessed the computer
  • Assisted the customer to reset the phone
  • Advised customer to bring the phone to an Apple service center because it is not normal that it gets too hot when it is on idle
  • Provided the information of the service center in his area
  • Answer Accepted
Posted

quoteTestimonialsquote

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