our samsung refrigerator is not working and the display on the door is not letting us change anything .....the display numbers are partial .....we...

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Customer

our samsung refrigerator is not working and the display on the door is not letting us change anything .....the display numbers are partial .....we removed the plug,, waited a few minutes and then tried to reset, but the numbers still came up partial and we unable to restart. what next?

Here's what I have tried so far:
unplugged ,,,,tried to reboot

Here's my brand/make/model:
Samsung side by side stainless steel RSG257AARS

Last updated
Ramy De Jesus
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Ramy De Jesus
Samsung Expert

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with SAMSUNG nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Ramy De Jesus
Samsung Expert

Expert notes:

  • Chat with the customer.
  • Try to call the customer but the reception is garble.
  • Provide the steps through the live chat.
  • Customer follow the troubleshooting steps.
  • The freeze is now working.
  • Issue resolved.
  • Case closed.
  • Chat ended.
  • Customer provide a tip.
Posted

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