This is a new computer but from my old same thing. Almost 6,000...

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Customer

This is a new computer but from my old same thing. Almost 6,000 flags, (never flag) and dont know how to get rid of them. Almost all of my mail is in junk! I get a message saying my storage is almost full. When I go to help it is in German and says page not available. I have placed my trust in Google with almost ever service. Pocket, mail, google, maps, drive, docs and mail. This is really screwed. Where the hell did all of those flags come from and why is my storage full. I have icloud which I pay for and looking to use other storage like dropbox and was to use pocket but loosing my trust . Flags Flags and more flags. Junk, Junk,Junk. Emails also not going through and am missing receiving. Frankly its just a big damned mess. Another issue. I cannot login because of password. Sitting here looking at password for all things google. Maybe I am stupid. I will try my login for my password.

Here's what I have tried so far:
I have tried to trash it. Always had a problem getting things to trash! FLAGS which I did not flag. I have not clue as to how to get rid of deleted messages. You would have to go back years. If I have to change my email address to yahoo or somewhere else I am screwed with my business. Really beginning to hate google, always some kind of problem

Here's my brand/make/model:
Apple ibook as desktop, ipad, iphone and now new mac air.

Last updated 8/3/2015

ChadnBrown

Technician

Hello and welcome to ExpertHelp.com! My name is Chad and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

Please wait while I prepare my next response.

Last updated 8/3/2015

ChadnBrown

Technician

I am chat right now, I will be here for another 15 min. or more. I am waiting your response.

Posted 8/1/2015

Customer

Waiting right here with 2 computers & phone????!

Posted 8/1/2015

ChadnBrown

Technician

I am in chat now again.

Posted 8/1/2015

Customer

Problem not solved and you seriously think I will be sitting here as Chad suggested for two weeks! I work and in about two hours I will be doing that! Either give me the support I need or give me my money back! Chad passed me on because he does not know about Macs! And was more interested in how great PC's are and his built computer is faster that the internet in Chattanooga. We are the fastest in the country. Google is trying to copy in Kansas so who cares. MY BIG QUESTION IS HOW TO GET ALL OF THIS JUNK AND GOD KNOWS WHAT ELSE OFF OF MY MAIL WHICH GOOGLE SAYS IS ALMOST FULL.

Posted 8/3/2015

Bill

Technician

Hello and welcome to ExpertHelp.com! My name is Bill and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Last updated 8/3/2015

Bill

Technician

Diane,

Give me 10 minutes and I will give you a call.
take care,
Bill

Posted 8/3/2015

Bill

Technician

Phone Support
* Called customer.
* used TeamViewer to share screens.
* Cleaned out Junk mail.
* Walked through sign in via Gmail via Web Browser.
* Showed customer how to move Junk messages back to Inbox to remove Junk filter.

Problem Resolved

Posted 8/3/2015

Featured Technician

Byron Narciso
Technician

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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This is a new computer but from my old same thing. Almost 6,000 flags, (never flag) and dont know how to get rid of them. Almost all of my mail is...

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