My daughter 16 year old daughter has an iPhone 5. When I try to search spotlight on her phone for messages none show up. My iPhone shows hundreds...

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Answer

Customer

My daughter 16 year old daughter has an iPhone 5. When I try to search spotlight on her phone for messages none show up. My iPhone shows hundreds when I search. Why is that?

Here's what I have tried so far:
spotlight. It kinda seems as if she has found a way of hiding info.

Here's my brand/make/model:
Iphone5

Here's what I have tried so far:
spotlight. It kinda seems as if she has found a way of hiding info. I know she text a lot..especially in the middle of the night...That is actually my concern

Here's my brand/make/model:
Iphone5

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Rofel Lantican
Technician

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Rofel Lantican
Technician

Phone Support:

  • Called the customer
  • Customer needs to answer a very important call
  • Advised customer to let us know when he is ready

Hi James,

Please check the settings of your Daughters iPhone and verify if messages are enable on Spotlight Search. Please follow the steps below.

  • Go to Settings
  • Tap General
  • Tap Spotlight Search
  • Make sure that there'sa Tick on Messages

Please let me know if this helps.

Posted
Rofel Lantican
Technician

Phone Support:

  • Called the customer
  • Provided the steps on how to check the settings of Spotlight Search
  • Provided the name of the software that can help him recover deleted messages
  • Issue Resolved
  • Answer Accepted
Posted
Erica
Customer Support

Ticket #44634 8/5/15 6:46PM CST

"I have lost my notes on my experts solution and can't seem to access it. How do I get info again?"

Posted
Rofel Lantican
Technician

Phone Support:

  • Called the customer
  • Provided the step on how to check if the messages are enable on spotlight search
    -
Posted
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