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Customer

Please explain how to reset my Android D2 tablet.

Last updated
Rofel Lantican
Technician

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

Can you please provide the exact model of your device for me to provide you the steps/information on how to fix your issue?

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Customer

i dont have the model number my daughter got it in august and dont have any of the paper that came with it but the name of it is d2 android tablet 7"

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Customer

are you still there?

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Rofel Lantican
Technician

Thanks for your response. I would like to verify the image below is the same image of your device right?

alt text

Please locate the reset hole at the side of the tablet. Press and hold the hole using a paperclip for 10-15 seconds to reset the device.

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Customer

thats a soft reset done already did that and nothing was working thats why i contacted yall

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Rofel Lantican
Technician

Thanks for your response. Please give me few minutes to check the option and I will get back to you once I have the information.

Posted
Rofel Lantican
Technician

Thanks for your response. Please give me few minutes to check the option and I will get back to you once I have the information.

Posted
Rofel Lantican
Technician

Thanks for waiting. I was able to get the information about your device.

There are only 2 types on reset that is available for D2 Tablet.

Reset button- It is a physical button on the tablet case. It helps to restart the system compulsively when system halted.

Factory reset- It is a reset which can be performed from system "Settings" → "Backup & Reset" → "Factory data reset". Once reset, all settings will be restored to factory default settings and user will be required to do the initial setting.

If you tried the reset button and the device is still not working you need to have it serviced.

I would like to know how old is the tablet and is it still covered by the warranty?

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Rofel Lantican
Technician

Hi,

Any update?

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