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Customer

Telephone froze and tried to turn it on. It won't turn back on.

Last updated
Dino Dichoso
Samsung Expert

Thank you for contacting us my name is Dino. I will further assist you on your concern.

Did you try to remove the battery and turn the device on? if it does the same please follow steps below.

  • turn the phone off
  • press and hold volume up and home (center button)
  • press power until phone vibrate
  • wait until you see android logo then release all the buttons
  • select wipe data/factory reset with volume down and press power button
  • select yes on delete all user data with volume down and press power button after format . press power again to reboot phone. (select reboot system now)

This issue might be a cause of the corrupted update. So by doing these steps will isolate the problem towards resolution.

Please let me know if there is a problem.

Posted

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