I CANNOT GET MY I-PAD TO CHARGE Here's what I have tried so far: TURNING IT OFF AND ON AT THE SAME TIME Here's my brand/make/model:

Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you. Please sit tight while I prepare my next response.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with APPLE nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Expert notes:

• Live chat with the customer.
• Assist customer on the issue.
• Advise customer on what to do.
• Customer follow the steps provided.
• Still the same after performing the steps.
• Advise customer to restore the ipad.
• Customer not yet at home and will do it later.
• Provide a video link to the customer so that she can follow how to restore it.
• Customer will perform it later and will click on the problem solve button once it is done.
• Chat ended.