i have an epson GT 1500 scanner which i've used without a problem until i upgraded to a new windows 8 laptop. Now I can't scan both sides any...

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Customer

i have an epson GT 1500 scanner which i've used without a problem until i upgraded to a new windows 8 laptop. Now I can't scan both sides any more; it used to scan front sides, then all back sides then interpolate them in proper order. I am using Epson Scan v3.49A and Paperport 14; the reason I am asking you this is because the "scan other side" option used to come up on the Epson Scan dialog box.

Here's what I have tried so far:
i've emailed you without success; i've checked versions, checked online, reloaded software

Here's my brand/make/model:
epson gt 1500

Last updated
Relly De Jesus
Epson Tech

Hello and welcome to ExpertHelp.com! My name is Relly and I will do my best to help you. Please sit tight while I prepare my next response.

Posted
Relly De Jesus
Epson Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with EPSON nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
 

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Posted
Customer

nah. didn't do a thing.

Posted
Relly De Jesus
Epson Tech

Hi Joseph

I will have to ask you to install the printer driver on a different computer that has a different Windows Version. Try installing it to a Windows 7, let's see what it does.

Thanks

Relly de Jesus

Posted
Customer

it's not a printer. it's a scanner. And it works fine on another computer that I don't use any more.

Posted
Relly De Jesus
Epson Tech

Oh I'm sorry yes the scanner. Please try a firmware upgrade for the gt 1500 that is readily for windows 8. We may be having some compatibility issue.

Posted
Customer

i did that; it was v 3.49A, but I'll try to find it again. Not sure if it is the scanner or the Paperport 14 software which was bundled with it. But both of them work fine with my old Vista/7 PC.

Posted
Relly De Jesus
Epson Tech

I see, because I don't see any problem here but the software. Check both specially the Paperport software.

Thanks

Relly de Jesus

Posted
Customer

sorry relly; i'm getting no where. in fact I think if I can't fix this I need my money back.
joe

Posted
Relly De Jesus
Epson Tech

Hi Joseph

Try this one more time. Try the scanner to a different computer like Vista or Windows 7. If it doesn't work then the problem will be the scanner itself but if it does work then it will be the program.

It's all that is, please keep me posted.

Relly de Jesus

Posted
Relly De Jesus
Epson Tech

Hello Joseph

How did it go connecting it to a different version of Windows?

Thanks

Relly de Jesus

Posted
Relly De Jesus
Epson Tech

Hello Joseph

Please keep me posted on how the scanner performed on other computers.

Thanks

Relly de Jesus

Posted
Relly De Jesus
Epson Tech

Hello Joseph

Any update?

Thanks

Relly de Jesus

Posted
Customer

it works fine with my other computer. Same scanner, same software. I've been through this with Epson already. It's going to be a few days until I can work on this again. Please don't closes this case.
thank you

Posted
Customer

in fact I don't know how i ended up with experthelp, since I went on the Epson tech support site.

Posted
Relly De Jesus
Epson Tech

Hello Joseph

You may need a firmware update for the printer to work on Windows 8. That's the only thing I can think of since it's working on other computer. Please keep me posted.

Thank you.

Relly de Jesus

Posted
Relly De Jesus
Epson Tech

Hi Joseph

Any update?

Thanks

Relly de Jesus

Posted
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