I'm trying to set up my new iPad Air MD785LL/A. I've already goofed and didn't change the date of my birthday in the set up. Now it wants an...

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Customer

I'm trying to set up my new iPad Air MD785LL/A. I've already goofed and didn't change the date of my birthday in the set up. Now it wants an adult (I am 70 but didn't change the year) to enter things I don't have. How do I correct?

Here's what I have tried so far:
Nothing. I have nothing to enter since I don't own a smart phone or do the iCloud or any of the things it says to do as the adult.

Here's my brand/make/model:
iPad Air MD785LL/A

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is ** and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand and I will do my best to help you.

Posted
Ferdinand Aquino
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Ferdinand Aquino
Apple Certified Tech

Expert Notes

  • Assited the customer in Power Cycling the Ipad to return to the start of the FIrst time Set up.
  • Assisted in setting up the Apple ID
  • Customer accepted the solution and no other issue raised

Issue resolved

Posted

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