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I have a new I phone 5c. I am trying to set up iphone and restore from icloud backup, however I cannot get passed the icloud sign in page. It says my apple id or password is incorrect. I have just reset my password with no luck. Please help!
Here's what I have tried so far:
I have been on the phone with optus to reset my password.
Here's my brand/make/model:
5c
Hello and welcome to ExpertHelp.com! My name is Elix and I will do my best to help you.
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.
PHONE NOTES:
-cx having problem with the apple id password
-advised cx to check the apple id on the phone
-tried resetting the password and cx not receiving any email for the password reset link
-found out that the apple id on her phone is different from her email address
-explained cx that she will not be able to receive a password reset link if the email address is invalid
-theres an additional period on her apple id versus her email address which doesnt have period on it.
-cx will coordinate with her internet service provider and have her email change so that she can perform the password reset.
-cx no further questions
answer accepted
cx left a tip
case closed
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