The display on my brand-new iPad Air has, for some unknown reason, become very large. I mean, like, it's huge. It's so big it won't show the entire...

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Customer

The display on my brand-new iPad Air has, for some unknown reason, become very large. I mean, like, it's huge. It's so big it won't show the entire keypad for signing on (with PIN). Also, it won't scroll down, so, since my PIN contains a zero, I can't enter the entire thing. The display font and icons are so big I can't see everything on the home page, including Settings, and since I can't scroll I can't get to it (Settings, which is where I presume I need to go to fix the size problem) at all. I've tried rebooting it several times to no avail. I've had this thing for one week, and I'm completely stuck.

Here's what I have tried so far:
I've tried getting out of all apps. I have rebooted. I have turned it off and left it off for several hours. When I turned it on again, same thing. Please bear in mind it will not scroll vertically or horizontally.

Here's my brand/make/model:
Apple iPad Air

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Customer

Hello. I just paid $47 for some help. Please respond.

Posted
Customer

I'll be gone for about ten minutes.

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Ramy De Jesus
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Ramy De Jesus
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with APPLE nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Ramy De Jesus
Apple Certified Tech

Expert notes:

  • Live chat with the customer.
  • Assist customer on the issue.
  • Advise customer on what to do.
  • Customer follow the instructions.
  • The screen is working normal now.
  • Provide the steps on how to disable the zoom in option.
  • Issue resolved.
  • Case closed.
  • Chat ended.
  • Customer provided a tip.
Posted
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