I am getting an error code 0x9d Here's what I have tried so far: powering off Here's my brand/make/model: wf-3620

Hello and welcome to ExpertHelp.com! My name is Relly and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with EPSON nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Please try this, turn the printer on and lift the cover to gain access on the ink cartridges. Unplug the printer and see if the ink cartridges will stay in the middle. Please slide the ink cartridges going to the left and be careful.

Close the cover, plug in the printer to power source and turn it on. Let's see what happens. This should work.

Thank you

Relly de Jesus

Expert Notes

• Chat with customer
• Performed several procedures to reset the printer but tends to fail
• Maintenance box must be full and in need of replacement
• Gave customer the link where he can purchase the maintenance box
• Customer ordered the item and will get back to us for assistance
• Chat ended

Hello Sir

How are you doing? Please let me know when the part has arrived.

Thank you

Relly de Jesus

Hello Sir

Just a follow up if the maintenance box has arrived so that I can assist you.

Thank you

Relly de Jesus

Hi Sir

Any update on the maintenance box?

Thank you

Relly de Jesus