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Customer

I have purchased a nexus 7 and it will not power on, I really like this tablet and dont want to take it back to the store. PLEASE HELP

Last updated
Jason Walker
Technician

Hi, my name is Jason. I am happy to help you with your Nexus 7 problem. When you are ready to start, please let me know by posting a comment using the 'Reply' button right below this. I will be standing by. I look forward to hearing from you soon."

Last updated
Customer

Please help. It will not turn on

Posted
Jason Walker
Technician

Here are a few things to try. Make sure you are using the cable and the charging device that came with the Nexus 7, let it charge for an hour or two on the charger. Then attempt to turn the tablet on. If that does not work let me know. I had the same issue with my tablet I know how frustrating this can be.

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Customer

It has been charging over night. I have been using the cord and plug that came with my device.

Posted
Jason Walker
Technician

Next thing to do is to open up the case. If you look at the back of the nexus 7, you will see a seam around the edges of the device. You should be able to use your finger nails to open that up. It comes off easy. Then take a look at the image below.
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The red box is the battery; the green box is the cable that plugs into the connector in the orange box. Sometimes on the Nexus 7 the battery can move around and the connector becomes loose.

Posted
Jason Walker
Technician

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Customer

Thanks Jason, the cable was not plugged in. It is back on.

Posted

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