I was reading the news. Then I noticed an update for CNN and downloaded it. The phone worked when I went into CNN. Next there was an update for iOS 6.1. I downloaded it and the phone will not turn on. The creen is completely black.
Enter your iPhone question at the top of this page and click Get An Answer.
Tell us how quickly you want your iPhone question answered.
Connect with your Apple Certified Tech via online chat or telephone call.
I was reading the news. Then I noticed an update for CNN and downloaded it. The phone worked when I went into CNN. Next there was an update for iOS 6.1. I downloaded it and the phone will not turn on. The creen is completely black.
Hello,
Thank you for contacting us. My name is Mario and I am here to help you resolve your issues. Please follow these steps to restart your device:
Follow these steps to reset your device:
Note: Reset your device if it is no longer responding and the steps above do not work.
I will be waiting for your response.
Thank you,
Mario V.
"I followed your instructions. However, if I hold the sleep button I do not
get the slider to shut it off. If I hold the sleep button and the home
button together I do get the apple but it flashes on and off. Nothing I do
gets me the red slider or a home page."
Comments received via support ticket#3310.
Regards,
Customer Service Manager
ExpertHelp LLC
Then please connect your phone to the computer and open iTunes. Press and hold the Sleep/Wake button until the Apple logo appears. The phone should turn on.
Thank you.
Byron Narciso
Apple Certified Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!