Enter your Samsung question at the top of this page and click Get An Answer.
Tell us how quickly you want your Samsung question answered.
Connect with your Samsung Expert via online chat or telephone call.
hello i have a samsung 4 phone the screen went black i cant use the phone at all i have taken the battery out and just put it back im the screen is still black messages are being received but i cant answer them
Here's what I have tried so far:
i have taken the battery out paced it back in turned on phone messages are coming in but i cant answer them because i cant see what to do
Here's my brand/make/model:
samsung gt1904
Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you.
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with SAMSUNG nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!
I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.
Hi,
I just want to know if the given solution to you help you with your issue. I will be waiting for your response.
Regards,
Ramy De Jesus
Testimonials
Byron Narciso
Samsung Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!