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How do I fix a frozen iMac that will not reboot in safe mode and will not move past loading screen?
Here's what I have tried so far:
Tried to reboot in safe mode. I have tried restarting holding down D, C, Shift, Command R, Command Option R and P. Safe mode works until loading bar below apple icon is full then stays frozen. I cannot access Disk Utility.
Here's my brand/make/model:
iMac desktop
Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you. Please sit tight while I prepare my next response.
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with APPLE nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!
I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.
Hi Dylan,
Thank you for choosing ExpertHelp LLC. Please try try holding down the power button for several seconds or press Control+Command and then the power button. Tell me if this helps. I will be waiting for your response.
Regards,
Ramy De Jesus
Tried both and they both lead to frozen apple screen with spinning loading circle.
Hi,
Thank you for your response. Please try to unplug it from the power source for at least 5 minutes and then try plug it back then power it on again. If still the same, try to run a repair disk on your mac. Follow the steps provided below.
Tell me what will happen. I will be waiting for your response.
Regards,
Ramy De Jesus
I tried to run a repair
disk using the commands you gave and again I couldn't move past the loading screen ohh no!!!
thanks for the help what else can I try?
-Dylan
Hi,
Thank you for your response. Can you try it again. Advise me what will happen. If the problem still occur after a couple of times you need to try to reinstall the OS on your mac.
Regards,
Ramy De Jesus
I have tried both techniques again and neither seemed to work. How can I reinstall the OS on my mac?
Thanks,
Dylan
Hi,
Thank you for your response. Please click on the video link below to follow the instructions on how to reinstall the OS of your mac without the disk.
Restore Your Mac To Factory Settings Without Disc
Hope this helps. If this helps, please don't forget to click on the problem solve button located right below my first response. Thank you.
Regards,
Ramy De Jesus
Hi,
Please advise me if the given video instruction help you in resolving your issue. I will be waiting for your response.
Regards,
Ramy De Jesus
Hello,
I have tried to reinstall the OS without a disk and my computer will still not move past the frozen screen. I have tried multiple times and have tried all other recommended fixes more than twice. When attempting to start up my Mac by holding the power button and the option key as shown in the support video, my computer made a loud beeping sound before taking me to a screen with a picture of my hardrive on it. At the screen with my clickable hardrive button visible, I had no other options other than to click on my hardrive at which point my computer went strait to the same screen it has been stuck on. Let me know if there are any other options.
Thanks!
Dylan
Hello,
I have tried to reinstall the OS without a disk and my computer will still not move past the frozen screen. I have tried multiple times and have tried all other recommended fixes more than twice. When attempting to start up my Mac by holding the power button and the option key as shown in the support video, my computer made a loud beeping sound before taking me to a screen with a picture of my hardrive on it. At the screen with my clickable hardrive button visible, I had no other options other than to click on my hardrive at which point my computer went strait to the same screen it has been stuck on. Let me know if there are any other options.
Thanks!
Dylan
Hi Dylan,
Thank you for your response. May I know if you have the OS cd for this mac? Try to use that to set your mac to factory settings again. If not, the last option you can do is to bring this to apple store since we tried all the possible solution to resolve the issue on your mac.
Regards,
Ramy De Jesus
Hi,
I just want to follow up if you still need further assistance with your issue or I answered all your questions. Please reply to this page. I will be waiting for your response.
Regards,
Ramy De Jesus
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