I need to reset passwords on two gmail accounts. The number given...

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Customer

I need to reset passwords on two gmail accounts. The number given to me by technician who cleared virus from my computer takes me to a conference call line. I realize I may have not written the number down correctly, but at this time I am getting frantic trying to reach you.

Here's what I have tried so far:
I have called 1- ***-***-**** -- automated answer indicates "conference call line - enter PIN number". Thinking I made mistake in writing down number, I tried 1- ***-***-**** -- automated answer indicated "customer help - but no one is there". This all happened yesterday around 4:30 - 5:00 pm CST. I need to reset passwords (because I do not remember what the original ones were) for two gmail accounts -- b**8@gmail.com and m**e@gmail.com.

Here's my brand/make/model:

Last updated 11/23/2015

Ferdinand Aquino

Google Expert

Hello and welcome to ExpertHelp.com! My name is ** and I will do my best to help you. Please sit tight while I prepare my next response.

Posted 11/23/2015

Ferdinand Aquino

Google Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted 11/23/2015

Customer

I am at computer waiting.

Posted 11/23/2015

Customer

how did I reach independent contractor? I started on google help desk.

Posted 11/23/2015

Ferdinand Aquino

Google Expert

Expert Notes:

Opting out

Customer had her computer cleaned by an online tech support.
Now her Gmail is only saved into internet explorer when you go to google.com
but going into gmail it is not taking her password and need to type it in.

Customer forgot both of the passwords
Resetting the Gmail accounts did not push through since the recovery emails loops to both Gmail account which the passwords are forgotten

Opting out

Posted 11/23/2015

Featured Google Expert

Byron Narciso
Google Expert

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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I need to reset passwords on two gmail accounts. The number given to me by technician who cleared virus from my computer takes me to a conference...

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