I was charged for an I-tune purchase I did not make. I entered the cancellation form but it did not accept my credit card number. The purchase...

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Customer

I was charged for an I-tune purchase I did not make. I entered the cancellation form but it did not accept my credit card number. The purchase number is ca77gs183r

Here's what I have tried so far:
Filled out the cancellation form but it rejected my credit card number

Here's my brand/make/model:

Last updated
Ramy De Jesus
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ramy and I will do my best to help you. Please sit tight while I prepare my next response.

Posted
Ramy De Jesus
Apple Expert

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with APPLE nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

.

Posted
Ramy De Jesus
Apple Expert

Hi,

Thank you for choosing ExpertHelp LLC. Please click on the link below to file the disputer charges on your apple account.

REPORT DISPUTE CHARGES ON APPLE ACCOUNT

Please advise me if the link provided above helps on resolving your issue.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Apple Expert

Hi,

I just want to follow up if you still need further assistance in resolving your issue. Please reply to this page. I will be waiting for your response.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Apple Expert

Hi,

I just want to follow up if you still need further assistance in resolving your issue. Please reply to this page. I will be waiting for your response.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Apple Expert

Hi,

I just want to follow up if you still need further assistance with your issue or I answered all your questions. Please reply to this page. I will be waiting for your response.

 

Regards,

Ramy De Jesus

Posted

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