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my smart tv is less than 1 year old. bought thru amazon. internet connection has been intermittent. router is 20 feet away. did the "clear all" icon y-day and now cannot get connection. have a lan line from router to tv- no connection. what do I need to do??
Here's what I have tried so far:
lan from router to tv.
occasionally get the entry box (router info, password etc.)
Here's my brand/make/model:
sony un40h5500
Dear Denise,
Thank you for asking your question on ExpertHelp.com
An Expert qualified to assist you will contact you shortly to offer you the most accurate and helpful solution. We apologize for the delay.
Regards,
Customer Support
ExpertHelp LLC
Hello and welcome to ExpertHelp.com! My name is Elix and I will do my best to help you.
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with SONY nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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PHONE notes:
-tv cant connect via wired
-checked the settings of the tv and provided steps to reconnect the tv to the router
-tv can find the router though its wired already
-tried resetting the tv. no go
-advised cx to bring the laptop near the tv and check if she can get good wireless signal
-wirelss is good
-advisecd cx to reboot router and check if the tv can detect the router
-cx cant find the router
-told cx that the problem is the wireless module of the tv
-tv is still in warranty
-cx will talk to amazon and will file for repair or replacement.
answer accepted
end of call
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