have new kindle6. cannect it to amazon. it keeps asking for password which i do not have on any of my other kindles Here's what I have tried so...

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Hi June,

Thanks for waiting. May I know if your Kindle is asking for your Amazon account password or your Wi-Fi password? I'll be waiting for your response.

Thanks for the information. I can help you to fix this. If your Kindle is not accepting your password we will use your computer in order to create a one. Will you allow me to remotely access your computer so I can help you create a new password?

Great. May I know if you are using a Mac or a Windows computer?

Are you there June?

Thanks for your response. Please click on this link > http://download.teamviewer.com/download/TeamViewerQS.exe to download the teamviewer application. Once done please Run/Open it and provide me with the Teamviewer ID and password.

By the way I tried to call you on your phone but it goes directly to your voicemail. Can you provide me an alternate phone number so I can call you?

I'll be waiting for your response

Phone Support:

• Called the customer
• Remotely accessed the computer
• Assisted the customer to restore the Kindle to Factory state
• Assisted the customer to setup her Kindle
• Issue Resolved
• Answer Accepted