I have tried both the setting where ice bucket is lit up and then not, as well as the power freeze to see if it will make ice. I haven't touched...

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Answer

Customer

I have tried both the setting where ice bucket is lit up and then not, as well as the power freeze to see if it will make ice. I haven't touched the ice maker in the back, only pulled the drawer out to see if there is ice.

Last updated
Abe Pastor
Samsung Expert

HI, my name is Abe. I am happy to help you with your problem. I will be providing some steps that will resolve this issue. Please give me a few minutes to prepare the answers. Thank you for your patience.

Last updated
Abe Pastor
Samsung Expert

Hi again, I'm sorry about the problems that you're having with the product.

If thats a Samsung refrigerator RF263, try pushing the power freeze and power cool buttons or 8 seconds. Also unplug the plug for 5 minutes and check if it would reset

Let me know what happens. I'll be waiting for your response.

Posted
Customer

Hi Abe. It looks like that caused it to reset. I assume it will take awhile for the icemaker to produce ice?!
Andrea

Posted
Abe Pastor
Samsung Expert

Yes this will take a while since we started the reset. Please try to observe the refrigerator for improvements on the ice maker. Let us know what are the results.

I hope the information given helps. If the answer to your question was informative and helpful, please show your appreciation for my efforts by clicking the green Accept Answer button right below my first response. Thank you.

Posted
Customer

Hi Abe.
No ice yet. I just replaced the water filter, so maybe that will help.
I'll keep you posted.
Andrea

Posted
Abe Pastor
Samsung Expert

Please keep me posted so that we could determine if this has been fixed. I'll be standing by for your reply.

Posted
Abe Pastor
Samsung Expert

Please keep me posted so that we could determine if this has been fixed. I'll be standing by for your reply.

Posted
Customer

We have ice! Thank you very much for your help. The reset tip was the key along with replacing the water filter. Apparently it stops making ice when that needs to be replaced!

Posted
Abe Pastor
Samsung Expert

Congratulations on resolving your issue. And thank you for the Accept.

Posted
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