i cannot power the laptop

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hi Stefan,

Thank you for choosing ExpertHelp.com. I am trying to call you back because we got disconnected but your not answering your phone. Please try to remove the battery of your laptop and while the battery is removed, connect the charger on the laptop and then try to power it on again. Tell me what will happen. I will be waiting for your response.

Regards,

Ramy De jesus

Expert notes:

• Call customer back.
• Provide the procedure but customer can't do the steps now an requesting for a call back.
• Will call customer tomorrow 10 AM EST.
• Advise will call him back tomorrow to continue resolving the issue. 
• Call ended.

Expert notes:

• Call customer.
• Provide the steps to go to bios to change booting priorities.
• Customer having hard time to save it.
• Advise customer to bring it to a computer shop.
• Customer will and will call back customer again tomorrow.
• Call ended.

Hi,

I am trying to call you but there is no one answering. I just want to know if the issue is already resolved or you need further assistance. I will wait for your response.

Regards,

Ramy De Jesus