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Customer
Last updated
Abe Pastor
Technician

HI, my name is Abe. I am happy to help you with your problem. I will be providing some steps that will resolve this issue. Please give me a few minutes to prepare the answers. Thank you for your patience.

Last updated
Abe Pastor
Technician

Hi again try these steps:

  1. Plug-in your dead Nexus 7 to a wall charger. (Jump immediately to step 2.)
  2. Immediately after plugging it in, press Volume Down and Power at the same time.

*This should get you into the bootloader menu. You may have to try this with different chargers or test out the timing in order to get it to work.

  1. Once in the bootloader menu, use Volume Down until you see “Power Off Device.”
  2. Choose that option with the Power button.
  3. Once your device is off, unplug the charger and then plug it back into the device.
  4. You should now see the battery meter (pictured above) with your device returning to life.

Let me know if this resolves the issue.

I hope the information given helps. If the answer to your question was informative and helpful, please show your appreciation for my efforts by clicking the green Accept Answer button right below my first response. Thank you.

Posted
Customer

Tried that but got no response from the device. The screen remains resolutely blank. What next do you suggest?

Posted
Abe Pastor
Technician

Try to press the power button for 20 seconds. If that doesn't work, press all three buttons and hold them for 30 seconds...that should get you to the boot menu. From there follow the instructions above.

Let me know if this works.

Posted
Customer

Excellent! Pressing the power button did the trick and booted me straight into the home page. I am most impressed. You have saved my day.
Roger

Posted
Abe Pastor
Technician

Hi Roger,

Thats great! Congratulations. If the answer to your question was informative and helpful, please show your appreciation for my efforts by clicking the green Accept Answer button right below my first response. Thank you.

Abe

Posted

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