Rofel : Having issues with our Canon Printer and ink . Can you help ? Thanks Jonas C

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No Worries And let me check for him.

Please stand by and don't close this WIndow

Yes, Let me try to call you

Expert Note:

Called Customer,

Verified that the printer is has an empty color cartridge.

Informed customer that they need to have a color cratridge with available ink on it to print out.

"Printer will not print if it is running low on any of the color or black ink regardless of the document color that needs to be printed."

Customer said they will get a color cartridge in there replaced.

Will call Customer in two days for verification.

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Dear Jonas, It was a pleasure helping you with your Canon issue today. Here is a summary of the resolution.
Issue identified : Unable to print 
Solution Implemented : Called the customer / Remotely accessed the computer / Checked Printer settings / Removed the pop up (error) that appears on the screen  / Changed the settings to greyscale / Printed the pages / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .